legal
Privacy Policy
Last updated: July 31, 2026
This Privacy Policy describes how Panema Agency GmbH (the “Website”, “we”, “us” or “our”) collects, uses and discloses personal data when you visit panemaagency.com (the “Website”), use our services, or otherwise communicate with us regarding the Website (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on the Website, update the “Last updated” date, and take any other steps required by law.
What personal data do we collect?
The type of personal data we obtain about you depends on how you interact with our Website and use our Services. When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information we collect directly from you
Information that you provide directly to us through our Services may include:
• Contact details, including your name, address, telephone number, and email address.
• Customer support information, including information you include in communications with us, for example when you send us a message through the Services.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information obtained from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
• Companies that support our Website and Services.
• When you visit our Website, open or click emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we receive from third parties will be handled in accordance with this Privacy Policy. Please also see the section below titled Third-Party Websites and Links.
How we use your personal data
Marketing and Advertising
We may use your personal data for marketing and advertising purposes, for example to send marketing and promotional communications by email, SMS, or post and to display advertisements for products or services to you. Where applicable, this includes using your personal data to better tailor the Services and advertising on our Website and other websites. If you are located in the EEA, the legal basis for these data-processing activities is our legitimate interest in selling our products pursuant to Article 6(1)(f) GDPR.
Security and Fraud Prevention
We use your personal data to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you are located in the EEA, the legal basis for these data-processing activities is our legitimate interest in ensuring the security of our Website for you and other customers pursuant to Article 6(1)(f) GDPR.
Communicating With You and Improving Our Services
We use your personal data to provide customer support and improve our Services. This is in our legitimate interest so that we can respond to you, provide effective services, and maintain our business relationship with you pursuant to Article 6(1)(f) GDPR.
Cookies
What Are Cookies?
A cookie is a small amount of information that is downloaded to your computer or device when you visit certain websites. We use several different types of cookies on the Website, including strictly necessary cookies as well as performance, advertising, social media, and content cookies.
Cookies improve your browsing experience because they allow the Website to remember your actions and preferences. This means that you do not have to re-enter this information every time you return to the Website or navigate from one page to another. Cookies also provide information about how people use the Website, for example whether it is their first visit or whether they are regular visitors.
Which Cookies Do We Use and Why?
Some cookies are necessary so that you can visit our Website, use its features, and access protected areas. The use of these cookies is essential for the Website to function. For example, we use user-input cookies for the duration of a session to keep track of user input when completing forms that extend across multiple pages.
We also use functional cookies to remember selections you have made or information you have provided. This enables us to tailor the Website experience to your preferences. Authentication cookies, for example, are functional cookies used for the duration of a session, or permanently if you agree to a “save for later” option, to allow users to authenticate themselves during subsequent visits or access authorized content across different pages.
We use the following functional cookies:
• Session cookies (Flash cookies) for multimedia content are used for the duration of a session to store technical data required for playing video or audio content, such as image quality, network connection speed, and buffering parameters.
• Load-balancing session cookies are used for the duration of the session to identify the same server within the load balancer’s server pool so that requests can be routed accordingly.
• Persistent cookies for user interface optimization are used to store a user’s settings relating to a service across multiple web pages.
We aim to optimize the user experience. For this reason, we use tools that help us improve our Website and commerce platform. We use the following performance cookies:
• Third-party analytics cookies – We use Google Analytics and other third-party providers listed below for analytics purposes to help us determine how users interact with the content on our Website. These cookies “remember” what our users did on previous pages and how they interacted with the Website. For more information about Google Analytics, please visit Google’s information page: https://support.google.com/analytics/answer/11397207
Instructions for disabling Google Analytics can be found below.
Advertising cookies are used on our Website to tailor marketing to you and your interests and to provide you with a more personalized service in the future. These cookies remember that you have visited our Website, and we may share this information with third parties, such as advertisers. Although these cookies may track visits from your device to our Website and other websites, they generally do not personally identify you. Without these cookies, the advertisements you see may be less relevant or interesting to you.
Finally, social media and content cookies are set by many social media plugins, such as Facebook’s “Like” button, and other tools intended to provide or improve content on a website, such as services that enable video playback or create comment sections. We integrate these modules into our platform to improve the quality of your experience when browsing and interacting with our Websites. Please note that some of these third-party providers set cookies that may also be used for behavioral advertising, analytics, and/or market research.
Technically necessary cookies are required for the Website to function properly. Analytics, marketing, or statistics cookies are used only after you have given your explicit consent via the cookie banner.
You may withdraw your consent or change your cookie settings at any time.
Third-Party Providers:
• Facebook Pixel: We use Facebook Pixel to determine how users interact with our Websites.
https://www.facebook.com/privacy/explanation
• Google: We use Google Ads to display targeted advertising to visitors to our Websites.
https://policies.google.com/privacy
• Instagram: We use Instagram to display targeted advertising to visitors to our Websites.
https://privacycenter.instagram.com/policy
• YouTube: We use YouTube to display targeted advertising to visitors to our Websites.
https://policies.google.com/privacy?hl=en
How Long Will Cookies Remain on My Computer or Mobile Device?
The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies remain active until you stop browsing. Persistent cookies remain active until they expire or are deleted by you. Most cookies we use are persistent and remain active for a period ranging from 30 minutes to two years from the date they are downloaded to your device.
Please read the following section to learn how you can control cookies, including how to delete them before they expire.
How Can Cookies Be Controlled?
You have various options for controlling and managing cookies. Please note that removing or blocking cookies may negatively affect your user experience and may result in parts of our Website no longer being fully accessible.
Most browsers automatically accept cookies. However, you can choose whether or not to accept cookies in your browser settings. These settings can usually be found under “Tools” or “Settings” in your browser menu. For more information on how to change your browser settings or how to block, manage, or filter cookies, please refer to your browser’s help file or websites such as www.allaboutcookies.org.
Many of the third-party advertising services and other tracking services listed above provide options to opt out of their respective tracking systems. You can find more information about the information they collect and how to opt out in the privacy policies linked above.
How we disclose personal data
Under certain circumstances, we may disclose your personal data to third parties for the purpose of fulfilling contracts, for legitimate purposes, and for other reasons subject to this Privacy Policy. These circumstances may include:
• With vendors or other third parties that provide services on our behalf, such as IT management, data analytics, customer support, and cloud storage.
• With business and marketing partners to provide services to you and advertise to you. Our business and marketing partners use your data in accordance with their own privacy policies.
• When you instruct us, request that we do so, or otherwise provide your consent to disclose certain information to third parties, for example to send products to you or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest in operating a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
With your consent, we disclose personal data for the purpose of carrying out advertising and marketing activities as described above.
Third-Party websites and links
Our Website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee or assume responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on such websites.
Information you provide in public or semi-public areas, including information shared on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction as to its use by us or third parties.
Our inclusion of such links does not automatically constitute an endorsement of the content of those platforms or their owners or operators, except as disclosed in the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are the parent or legal guardian of a child who has provided us with personal data, you may contact us using the contact details below to request the deletion of such data.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” personal data of individuals under the age of 16, as those terms are defined under applicable law.
Security and retention of your data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and apply only in certain circumstances. In certain cases, we may deny your request where permitted by law.
• Right of Access / Information: You may have the right to request access to the personal data we hold about you, including details of how we use and disclose your data.
• Right to Deletion: You may have the right to request deletion of the personal data we hold about you.
• Right to Correction: You may have the right to request correction of inaccurate personal data we hold about you.
• Right to Portability: You may have the right to obtain a copy of the personal data we hold about you and, under certain circumstances and subject to certain exceptions, request that we transfer that data to a third party.
• Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may have the right to direct us not to “sell” or “share” your personal data or to object to the processing of your personal data for purposes considered “targeted advertising” under applicable privacy laws. Please note that if you visit our Website with the “Global Privacy Control” opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Website.
• Restriction of Processing: You may have the right to ask us to stop or restrict the processing of your personal data.
• Withdrawal of Consent: Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.
• Right to Appeal: If we decline to process your request, you may have the right to appeal our decision. You may do so by responding directly to our refusal.
• Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, for example regarding your account or orders.
You may exercise these rights as indicated on our Website or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before providing a substantive response to your request.
In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting such a request from a representative, we may require proof that you have authorized them to act on your behalf. We may also need to verify your identity directly with us.
We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints regarding the way we process your personal data, please contact us using the contact details below.
If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by submitting your complaint to your local data protection authority.
For the European Economic Area (EEA), a list of the relevant data protection supervisory authorities can be found here:
https://www.edpb.europa.eu/about-edpb/our-members_en
International users
Please note that we may transfer, store, and process your personal data outside the country in which you live. Your personal data may also be processed by employees and external service providers and partners in those countries.
When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, unless the data is transferred to a country that has been determined to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights available to you, please call us or email us at:
For purposes of applicable data protection laws, and unless expressly stated otherwise, the controller responsible for your personal data is:
Mr. Omar Mesalic
This English version is provided for convenience. In the event of any discrepancies, the German version shall prevail.